Friday, August 19, 2011
on hold with customer service
Considering that I spent the entire day and night (it is already tomorrow) getting service for my Internet from Comcast, I am remarkably mellow. You do not want to know how many calls and how many hours I spent on hold and talking to people who were supposed to call me back and did not. Amanda, Alan, Marcus, somebody else, and finally Daryl.
Comcast unilaterally assigned me the user name rgillman@comcast net. The only trouble is that I was then deluged with junk mail for RICHARD Gillman, who is or was also firstname.lastname@example.org. So then I spent another 3 hours trying to get to someone who could delete rgillman and set up a primary account for me as email@example.com.
NOW I can't find a way for my firstname.lastname@example.org to get forwarded to me @comcast.net -- blah blah blah - so I have to go onto their server to read all my email till I can get THAT straightened out. Tomorrow, if I am lucky. Meantime, use the above email address to which everything gets forwarded, anyway.
Since I spent my entire day with this, I have no pictures to post (unless you want to see photos of my new modem and router - LOL). Tomorrow, I call Verizon to say goodbye. And then I am heading into New York City for the weekend. With any luck, I should be able to post pictures when I get home on Sunday night. I am sure my friends do not have Internet in their pied à terre.
at 12:14 AM